![]() Drag Office 2011 Identities to the desktop.Open Documents, and then open Microsoft User Data.If Outlook opens without a problem, we will have to troubleshoot the Outlook database. ![]() By moving the folder to the desktop, Outlook will automatically create a new database. Step 3: Verify the Outlook Identity The Outlook database and data records are stored in the Office 2011 Identities folder. ![]() ![]() If the issue continues to occur, go to the next step. This prevents Outlook from sending or receiving mail.
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